Ethan James Rivera
IT Support Specialist
Contact
📞 +44 7912 345678
✉️ ethan.rivera@email.com
📍 London, UK
Skills
- Networking
- Troubleshooting
- Windows & Linux
- Customer Support
Languages
- English
- French
About Me
IT Support Specialist with 3+ years of experience providing technical assistance to SMEs. Skilled in diagnosing hardware/software issues, managing system upgrades, and ensuring reliable IT infrastructure. Known for quick issue resolution and excellent communication skills.
Work Experience
IT Support Technician
DataSys UK • 2019 – 2022
Delivered day-to-day technical support for 150+ employees. Resolved software/hardware issues, installed and maintained Windows/Linux environments, and improved system uptime by 20%.
Projects
Helpdesk Ticketing System
Tech Used: PHP, MySQL
Built and deployed an internal ticketing system to track support requests, reducing resolution time by 35%.
Network Upgrade
Tech Used: Cisco, Ethernet
Assisted in upgrading office LAN to gigabit speeds, improving performance and stability for all connected systems.
Remote Support Rollout
Tech Used: TeamViewer, VPN
Implemented a remote support solution during the COVID-19 shift to remote work, enabling 90% of staff to work from home efficiently.
Education
Diploma in IT Systems
London Metropolitan College • 2017 – 2019